Sofia Spatola
Posted by Computer Solutions on June 9, 2025
If you’re only hearing from your IT provider when something breaks — or when it’s time to renew your contract — your clinic may not be getting the support it needs.
Veterinary practices depend on fast, reliable systems every single day. From Cornerstone access and lab integrations to secure client communications and payment processing, downtime isn’t an option. That’s why consistent IT check-ins should be a part of your clinic’s operational routine.
Here are 7 essential questions you should be asking your IT provider each quarter — in plain English, with no tech-speak or vague promises.
1. Are There Any Vulnerabilities We Need to Address Right Now?
This is about more than just ticking boxes. Ask:
- Are our antivirus tools and security patches up to date?
- Are there unpatched devices on our network?
- Have there been any recent threats or near misses?
Being proactive protects your clinic’s data and keeps your reputation intact.
2. Are Our Backups Working — And Have You Tested Them?
Backups are only helpful if they actually work. You need to know:
- When was our last successful restore test?
- Are we using the right backup strategy (cloud, off-site, hybrid)?
- Are we backing up the right systems and files?
- How quickly can we recover in the event of an emergency?
3. Are Our Staff Following Cybersecurity Best Practices?
One accidental click can lead to real consequences. Ask:
- Are there signs of risky behavior or login irregularities?
- Do we need to refresh phishing awareness or security training?
- Is multi-factor authentication (MFA) enabled across systems?
4. Are There Any Performance Issues Slowing Us Down?
Lagging systems and sluggish software cost you time — and patient satisfaction. Ask:
- Are we experiencing any recurring slowdowns or errors?
- Are we outgrowing any part of our current setup?
- Is there anything we can fine-tune for better performance?
5. Are We Still Fully Compliant With Veterinary-Specific Regulations?
Your IT provider should help ensure you meet the latest security and privacy regulations. Ask:
- Are we aligned with current state laws and regulations?
- Have any compliance rules changed recently?
- Do we need to update policies, software, or procedures?
6. What Should We Be Budgeting For Next Quarter?
Planning ahead helps you avoid surprise expenses. Ask:
- Are any licenses or subscriptions due for renewal?
- Is any hardware reaching end-of-life?
- Are there upgrades or improvements we should prepare for?
7. What Trends or Threats Should We Be Aware Of?
Veterinary IT is always evolving. So are cyberthreats. Ask:
- Are there new tools we should consider?
- Are we falling behind in any important tech areas?
- What security trends are impacting other practices our size?
Not Having These Conversations? That’s a Red Flag.
If your IT provider isn’t scheduling quarterly reviews or can’t answer these questions clearly, it may be time to look elsewhere.
At Computer Solutions, we offer FREE Network Assessments to help you understand what’s working, what’s not, and how to strengthen your clinic’s technology before issues arise.
Visit welinku.com to schedule your FREE assessment today — no pressure, just peace of mind for your practice.
Want to read more about veterinary IT and cybersecurity? Check out last week’s blog post here!
