Sofia Spatola
Posted by Computer Solutions on March 31, 2025
At Computer Solutions, we understand that your veterinary practice relies on technology to run smoothly. From managing patient records to keeping your practice connected and secure. But when your IT provider isn’t meeting your needs, it can put your business at risk.
If you’re experiencing any of the following signs, it might be time to explore a new IT provider. This can help your practice stay efficient, secure, and future-ready.
1. You Can’t Reach Them During Emergencies
When your network crashes, a cybersecurity breach happens, or you’re experiencing any IT-related emergency, waiting on hold or leaving a voicemail isn’t an option. A reliable IT provider should always be available to respond quickly—especially during critical moments.
If your provider isn’t there when you need them most, it’s a clear sign you need someone who can offer the support your practice deserves.
2. They Don’t Monitor Your Network Proactively
Proactive monitoring is essential to keeping your veterinary practice secure. Your IT provider should be watching your network 24/7, identifying issues before they become problems, and ensuring everything is running smoothly.
If you find yourself frequently pointing out problems they’ve missed, your provider is not fulfilling their role.
3. Cybersecurity Isn’t Their Priority
In today’s digital age, cybersecurity is non-negotiable. A great IT provider will work with you to implement comprehensive security strategies. This includes ransomware protection, regular data backups, and employee cybersecurity training.
If your current provider doesn’t have a robust cybersecurity plan, your practice could be at risk of a data breach or costly downtime.
4. Their Support is Inconsistent and Hard to Use
Good IT support should be easy to access and simple to navigate. Whether it’s a non-emergency issue or an urgent matter, your provider should be responsive, and their support process should be user-friendly.
If your team is frustrated by long waits or unresolved problems, it’s time to find an IT partner who values your time and your practice.
5. They Don’t Provide Clear Invoices
Transparency in billing is essential. You should always know exactly what you’re paying for—whether it’s ongoing support, hardware, or software upgrades. If you’re receiving vague invoices or being charged unexpectedly for small services, your IT provider is not being upfront about costs.
An experienced provider will ensure that every charge is clear and justified.
6. They’re Not Testing Backups Regularly
Data loss can be catastrophic for a veterinary practice. Having backups in place is only part of the solution—you need to be sure those backups are tested regularly. If your IT provider isn’t consistently testing and verifying that your data can be restored, you could face a serious problem when disaster strikes.
Ensure your provider takes data protection seriously by verifying backup integrity on a regular basis.
7. Projects Are Always Late and Over Budget
Technology projects should be planned and executed on time and within budget. If your IT provider consistently misses deadlines or pushes unexpected costs, it’s a sign that they’re not keeping your practice’s needs in focus.
If your projects often feel like last-minute surprises, you need a provider who can deliver on their promises and keep you informed along the way.
Stop Settling for Subpar IT Support
At Computer Solutions, we know that your veterinary practice needs reliable, secure, and responsive IT support to thrive. If any of the above signs hit home, it’s time to partner with an IT provider that understands your business and is committed to helping you succeed.
Ready to take the next step? Schedule a FREE Discovery Call with us today to discuss how we can help improve your practice’s IT infrastructure, security, and efficiency. We’ll assess your current system, identify vulnerabilities, and provide actionable steps to optimize your technology.
Call us at (609) 514-0100 or click here to schedule your free discovery call now! If you’d like to learn more information about veterinary IT support, subscribe to our newsletter on LinkedIn.
Let us handle the IT, so you can focus on providing the best care for your patients.
