JOIN SCREENCONNECT
Having An Emergency?
1. Get in touch with a technician by calling 800.935.4658.
2. Our tech will guide you through downloading a remote control software through which they can access your screen.
We will work with you to solve your problem.
How it works
-
Join with a code
Enter the code provided by your technician.
-
Save File
You may receive a prompt for your consent. Click the "Save File" button to start downloading the app.
-
Download
Your browser should download the app. Click on the download arrow in the top right corner of your browser. Next, click on the app to start launching it.
-
Run
You may receive a prompt for your consent. Click the "Run" button to launch the app.
FAQs
ScreenConnect is a secure remote access tool that allows our IT technicians to connect to your computer and resolve issues quickly.
Yes! All ScreenConnect connections are encrypted using advanced security protocols. You remain in control of the session at all times, ensuring your privacy and safety.
To put your mind at ease, please note that once you close the application, we will no longer have access to your computer.
No ScreenConnect is a lightweight app that you can run directly without reinstalling it for future sessions.
ScreenConnect supports both Windows and MacOS operating systems. For more detailed compatibility information, visit Splashtop’s official website.