Our Locations

Data Center: 698 Alexander Rd, Princeton, NJ 08540 Offices: 2312 Whitehorse-Mercerville Rd, Trenton NJ 08619

Instant 24/7 Support: Talk to a Real Person Today (609) 514-0100 contact@welinku.com

JOIN SCREENCONNECT

Having An Emergency?

1. Get in touch with a technician by calling 800.935.4658.

2. Our tech will guide you through downloading a remote control software through which they can access your screen.

We will work with you to solve your problem.

How it works

  • Join with a code

    Enter the code provided by your technician.

  • Save File

    You may receive a prompt for your consent. Click the "Save File" button to start downloading the app.

  • Download

    Your browser should download the app. Click on the download arrow in the top right corner of your browser. Next, click on the app to start launching it.

  • Run

    You may receive a prompt for your consent. Click the "Run" button to launch the app.

Your technician will take it from here.

FAQs

ScreenConnect is a secure remote access tool that allows our IT technicians to connect to your computer and resolve issues quickly.

Yes! All ScreenConnect connections are encrypted using advanced security protocols. You remain in control of the session at all times, ensuring your privacy and safety.

To put your mind at ease, please note that once you close the application, we will no longer have access to your computer.

No ScreenConnect is a lightweight app that you can run directly without reinstalling it for future sessions.

ScreenConnect supports both Windows and MacOS operating systems. For more detailed compatibility information, visit Splashtop’s official website.

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