Sofia Spatola
Posted by Computer Solutions on March 17, 2025
Imagine your team walking into the clinic, ready to start the day, when suddenly the Internet goes down, emails stop working, and critical patient data is out of reach. It’s a nightmare that can bring your entire practice to a standstill. What would you do?
For most veterinary practices, a tech outage means more than just a temporary inconvenience. It can lead to lost productivity, frustrated clients, and costly delays. Consider the massive disruption caused by the MGM data breach last summer—room keys failed, casinos shut down, and even online reservations were unavailable, costing millions. This is what happens when technology fails at the worst possible time.
But downtime is just one example. Daily challenges like forgotten passwords, slow networks, or trouble accessing patient records can pile up, causing frustration and inefficiency. Unfortunately, many practice owners are stuck with IT providers who promise the world but struggle to even fix the simplest issues. These so-called “experts” often spend more time diagnosing problems than solving them, leaving you to deal with the fallout.
You don’t have to settle for subpar tech support. It’s time to eliminate your IT headaches before they start and get the proactive support your veterinary practice deserves.
To help, we’ve created a checklist to ensure your IT provider is up to par. Take a moment to evaluate your current support and see if they’re meeting these essential standards:
1. Do they answer the phone live and respond to emergencies promptly?
When you’re facing a crisis, waiting on hold isn’t an option. Your IT partner should be available when you need them most.
2. Are they quick to respond to everyday issues?
Your team shouldn’t be left hanging when routine tech problems arise. A reliable provider responds to non-emergencies within an hour.
3. Do they monitor, update, and secure your systems regularly?
Your practice’s security is crucial. If your IT provider isn’t actively managing your network, you may be leaving your practice exposed.
4. Can they provide proof of complete data backups, including laptops and mobile devices?
Ensure that your provider guarantees full data backup, including all devices. A trustworthy partner never overlooks this.
5. Do they meet with you quarterly to discuss performance and improvements?
Your IT provider should regularly review your systems, performance, and future needs—not just fix issues as they arise.
6. Are their invoices clear and easy to understand?
No hidden fees or surprises. Your provider should be transparent about billing so you know exactly what you’re paying for.
7. Do they explain technical details in plain language?
A good IT provider communicates in a way that’s clear and understandable, not full of confusing jargon.
8. Do they take cybersecurity seriously?
Your practice needs proactive cybersecurity solutions, including staff training. It’s an essential layer of protection.
9. Have they provided you with complete network documentation?
If they hold the keys to your practice’s technology but don’t share documentation with you, that’s a major red flag.
10. Are their technicians punctual, professional, and reliable?
Professionalism matters. Your IT team should represent your practice well and leave you feeling confident after each interaction.
Bonus: Is Your IT Provider Going Above and Beyond?
- Do they test your disaster recovery plan regularly?
A backup is only useful if it works when you need it. Regular testing ensures your practice’s data is always safe. - Are they helping you plan for scalable growth?
Your IT provider should plan for the future, ensuring that your systems grow as your practice does. - Do they offer advanced cybersecurity tools?
As cyber threats evolve, so should your protection. Make sure your IT partner is using the latest tools to secure your practice. - Do they track and optimize network performance?
A smooth-running network means fewer disruptions and more efficiency for your practice.
Time to Elevate Your IT Support
If your current IT provider doesn’t check all these boxes, you could be missing out on essential support, and your practice might be at risk. From security breaches to lost productivity, poor IT support isn’t just a hassle—it’s a liability.
Don’t settle for less. Choose an IT partner who is committed to your veterinary practice’s success.
Schedule a free, 10-minute discovery call today to see how we can eliminate your tech problems and keep your practice running smoothly. Click here to schedule now or call us at 609.514.0100 to get started.
Let’s put an end to tech headaches and focus on what matters most: the care and well-being of your patients.
